Returns and Exchange Policy

We want you to love your purchase from Jeaneen Ruff! If you’re not 100% happy with your order, we’re here to help.

Returns

• You may return most items within 30 days of receiving your order for a full refund.
• Items must be in their original condition, unworn, unwashed, and with all tags attached.

Exchanges

• Need a different size, color, or style? No problem! When you start a return, you’ll have the option to order your replacement item right away.
• You can keep shopping and place a new order for the item you want while returning the original one.
• Once we receive and inspect the returned item, we’ll process your refund for the original purchase (usually within 5 business days).

How to Return or Exchange

1. Click the return button on our website or contact our Customer Care team at [e-mail] or [phone] to initiate your return and order your exchange.
2. We’ll provide a prepaid return shipping label and instructions on how to send your item back.

Refunds

• Refunds are issued to your original payment method once we receive and inspect the returned item.
• Please allow up to 7 business days for the refund to appear on your statement.

Shipping Costs

• Original shipping fees are non-refundable.
• For returns due to our error or defective products, we will cover your return shipping costs.

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Have questions? Our friendly Customer Care team is here to help you every step of the way!

Thank you for shopping with Jeaneen Ruff!